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.2s;display:inline-flex}.db-clickable-kicker:hover{color:var(--accent,#b81e25);opacity:.95}.db-badge{font-family:var(--mono);letter-spacing:.05em;border-radius:4px;padding:4px 8px;font-size:9px;font-weight:700}.db-badge-gold{color:#b7791f;background:#fdf6e2}.db-badge-green{color:#2e7d32;background:#e6f7ed}.db-card-title{font-family:var(--sans);color:var(--text-strong);margin:4px 0 20px;font-size:1.5rem;font-weight:500}.db-heatmap-list{flex-direction:column;gap:8px;display:flex}.db-heatmap-row{align-items:center;gap:10px;display:flex}.db-heatmap-hour{font-family:var(--mono);color:var(--muted);text-align:right;width:18px;font-size:11px}.db-heatmap-bar-bg{background:#f6f4f0;border-radius:6px;flex:1;height:12px;position:relative;overflow:visible}.db-heatmap-bar-fill{background:linear-gradient(90deg,#fae2e1 0%,#db726e 100%);background-size:calc(100% / var(--pct,1)) 100%;transform-origin:0;border-radius:6px;height:100%;transition:transform .25s cubic-bezier(.16,1,.3,1),filter .25s,box-shadow .25s}.db-heatmap-bar-fill--peak{background:linear-gradient(90deg,#fae2e1 0%,#b81e25 100%);background-size:calc(100% / var(--pct,1)) 100%}.db-heatmap-tooltip{color:#fff;font-size:10px;font-family:var(--mono);white-space:nowrap;pointer-events:none;opacity:0;z-index:100;background:#1a1410;border-radius:6px;align-items:center;gap:4px;padding:5px 10px;font-weight:700;transition:opacity .2s cubic-bezier(.16,1,.3,1),transform .2s cubic-bezier(.16,1,.3,1);display:flex;position:absolute;bottom:calc(100% + 8px);left:50%;transform:translate(-50%)translateY(6px);box-shadow:0 4px 12px #1a141026}.db-heatmap-tooltip:after{content:"";border:4px solid #0000;border-top-color:#1a1410;position:absolute;top:100%;left:50%;transform:translate(-50%)}.db-tooltip-time{color:#c9bfb2}.db-tooltip-divider{color:#8c8273}.db-tooltip-calls{color:#fff}.db-tooltip-ai{color:#81c784}.db-tooltip-human{color:#e57373}.db-heatmap-row:hover{cursor:pointer}.db-heatmap-row:hover .db-heatmap-tooltip{opacity:1;transform:translate(-50%)translateY(0)}.db-heatmap-row:hover .db-heatmap-bar-fill{filter:brightness(1.05);transform:scaleY(1.2);box-shadow:0 0 8px #e27d7a4d}.db-heatmap-row:hover .db-heatmap-bar-fill--peak{box-shadow:0 0 8px #b81e2573}.db-heatmap-count{font-family:var(--mono);color:var(--text-strong);text-align:left;width:20px;font-size:11px}.db-card-divider{background:#f0ede8;height:1px;margin:16px 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12px}.db-escalations-list{scrollbar-width:none;-ms-overflow-style:none;flex-direction:column;gap:20px;display:flex}.db-escalations-list::-webkit-scrollbar{display:none}.db-escalation-item{background:#fff;border:1px solid #f2ece4;border-left:4px solid #b81e25;border-radius:10px;flex-direction:column;padding:12px 16px;transition:transform .2s,box-shadow .2s;display:flex}.db-escalation-item:hover{transform:translateY(-2px);box-shadow:0 4px 12px #1a14100a}.db-esc-header{justify-content:space-between;align-items:baseline;margin-bottom:4px;display:flex}.db-esc-name{color:#2e261f;font-size:.95rem;font-weight:700}.db-esc-routed-label{font-family:var(--mono);color:#9c9284;letter-spacing:.1em;font-size:9px;font-weight:700}.db-esc-meta{justify-content:space-between;align-items:baseline;margin-bottom:8px;display:flex}.db-esc-type{color:#8c8273;font-size:.8rem}.db-esc-routed-val{color:#4a4035;font-size:.8rem;font-weight:600}.db-esc-status{color:#2e261f;margin-bottom:8px;font-size:.85rem}.db-esc-waiting{font-family:var(--mono);color:var(--muted);text-transform:uppercase;letter-spacing:.05em;border-top:1px solid #fbfaf8;padding-top:6px;font-size:9px;font-weight:700}.db-history-card{box-sizing:border-box;background:#fff;border:.5px solid #e6dfd5;border-radius:14px;width:100%;min-width:0;margin-top:8px;box-shadow:none!important}.db-history-header-row{border-bottom:.5px solid #f0ede8;justify-content:space-between;align-items:center;margin-bottom:16px;padding-bottom:16px;display:flex}.db-history-header-left{flex-direction:column;display:flex}.db-history-subtitle{color:var(--muted);margin-top:2px;font-size:.85rem}.db-history-stat-pill{color:#554e46;background:#fbfaf8;border:.5px solid #e6dfd5;border-radius:6px;align-items:center;gap:6px;padding:6px 12px;font-size:.78rem;font-weight:600;display:flex}.db-history-stat-dot{border-radius:50%;width:6px;height:6px;display:inline-block}.db-history-stat-dot--completed{background-color:#2e7d32}.db-history-stat-dot--escalated{background-color:#f57f17}.db-history-stat-dot--pending{background-color:#9e9e9e}.db-history-filters-segmented{background:#f4ede6;border:.5px solid #e6dfd5;border-radius:8px;padding:3px;display:flex}.db-filter-pill-segmented{color:#7c7365;cursor:pointer;text-transform:uppercase;letter-spacing:.03em;background:0 0;border:none;border-radius:6px;padding:6px 16px;font-size:.72rem;font-weight:700;transition:all .15s}.db-filter-pill-segmented--active{color:#1a1410;background:#fff;box-shadow:0 1px 3px #0000000d}.db-history-search-wrapper{align-items:center;display:flex}.db-history-search{background:#fff;border:.5px solid #e6dfd5;border-radius:8px;outline:none;width:250px;padding:8px 14px 8px 34px;font-size:.82rem;transition:border-color .2s}.db-history-search:focus{border-color:#1565c0}.db-history-table-wrapper{width:100%;max-width:100%;overflow-x:auto}.db-history-table{border-collapse:collapse;text-align:left;width:100%}.db-history-table th{color:var(--muted,#8c8273);text-transform:uppercase;letter-spacing:.08em;border-bottom:.5px solid #f0ede8;padding:12px;font-size:11px;font-weight:400}.db-history-table th:last-child{padding-right:24px}.db-history-table td{color:#1a1410;border-bottom:.5px solid #fbfaf8;padding:14px 12px;font-size:.82rem}.db-history-table td:last-child{padding-right:24px}.db-history-table tbody tr{transition:background-color .15s}.db-history-table tbody tr:hover{background-color:#f7f6f2!important}.db-col-id{font-family:var(--mono);color:#7c7365;font-weight:500}.db-col-customer-bold{color:#1a1410;font-weight:600}.db-col-journey{color:#554e46}.db-channel-badge{font-family:var(--mono);letter-spacing:.05em;border-radius:4px;padding:3px 8px;font-size:9px;font-weight:700}.db-channel-badge--voice{color:#1565c0;background:#e3f2fd;border:.5px solid #1565c026;align-items:center;display:inline-flex}.db-channel-badge--chat{color:#7b1fa2;background:#f3e5f5;border:.5px solid #7b1fa226;align-items:center;display:inline-flex}.db-text-highlight-blue{color:#1565c0;font-weight:600}.db-col-handled{color:#1a1410;font-weight:500}.db-resolution-table-badge{font-family:var(--sans);text-transform:uppercase;letter-spacing:.02em;border-radius:9999px;padding:4px 12px;font-size:9px;font-weight:700;display:inline-block}.db-badge-table-green{color:#2e7d32;background:#e6f7ed;border:.5px solid #2e7d3226}.db-badge-table-blue{color:#1565c0;background:#e3f2fd;border:.5px solid #1565c026}.db-badge-table-gold{color:#b7791f;background:#fff8e1;border:.5px solid #b7791f26}.db-badge-table-light-gray{color:#616161;background:#f5f5f5;border:.5px solid #61616126}.db-col-duration{font-family:var(--mono);color:#1a1410;font-weight:500}.db-confidence-cell-new{align-items:center;gap:8px;width:100px;display:flex}.db-confidence-bar-bg-new{background:#f0ede8;border-radius:2px;flex:1;height:4px;overflow:hidden}.db-confidence-bar-fill-new{border-radius:2px;height:100%}.db-conf-bar--green{background-color:#2e7d32}.db-conf-bar--amber{background-color:#b7791f}.db-conf-bar--red{background-color:#d32f2f}.db-confidence-pct-new{font-size:11px;font-family:var(--mono);color:#1a1410;text-align:right;width:30px;font-weight:600}.db-table-status-cell{color:#1a1410;text-transform:uppercase;letter-spacing:.02em;align-items:center;gap:6px;font-size:11px;font-weight:700;display:flex}.db-status-dot-new{border-radius:50%;width:6px;height:6px;display:inline-block}.db-status-dot-green{background-color:#2e7d32}.db-status-dot-gold{background-color:#f57f17}.db-status-dot-gray{background-color:#9e9e9e}.db-table-footer{border-top:.5px solid #f0ede8;justify-content:space-between;align-items:center;margin-top:16px;padding-top:16px;display:flex}.db-footer-showing{font-family:var(--mono);color:var(--muted);letter-spacing:.05em;font-size:10px;font-weight:700}.db-footer-pagination{align-items:center;gap:12px;display:flex}.db-pagination-arrow{cursor:pointer;width:28px;height:28px;color:var(--text-strong);background:#fff;border:.5px solid #e6dfd5;border-radius:6px;justify-content:center;align-items:center;transition:all .2s;display:flex}.db-pagination-arrow:disabled{opacity:.35;cursor:not-allowed}.db-pagination-arrow:not(:disabled):hover{background:#fbfaf8;border-color:#d1c8b8}.db-pagination-text{font-size:.8rem;font-family:var(--mono);color:var(--muted);letter-spacing:.02em;font-weight:700}.db-history-row-clickable{cursor:pointer}.db-history-row-clickable:hover{box-shadow:inset 3px 0 #6366f1;background-color:#f0f4ff!important}.db-history-row-clickable:hover .db-col-id{color:#4f46e5}.db-replay-overlay{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:9999;background:#0a080673;justify-content:flex-end;display:flex;position:fixed;inset:0}.db-replay-panel{background:#fff;flex-direction:column;width:520px;max-width:96vw;height:100%;display:flex;overflow:hidden;box-shadow:-8px 0 40px #0a080624}.db-replay-header{background:#fafaf9;border-bottom:1px solid #f0ede8;flex-shrink:0;justify-content:space-between;align-items:flex-start;padding:28px 28px 20px;display:flex}.db-replay-header-left{flex-direction:column;gap:4px;display:flex}.db-replay-kicker{font-family:var(--mono,monospace);color:#6366f1;letter-spacing:.12em;text-transform:uppercase;font-size:9px;font-weight:700}.db-replay-title{color:#1a1410;margin:0;font-size:1.35rem;font-weight:600;line-height:1.2}.db-replay-callid{font-family:var(--mono,monospace);color:#9c9284;letter-spacing:.04em;font-size:10px}.db-replay-close-btn{cursor:pointer;color:#554e46;background:#f4f3f0;border:none;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;transition:background .15s,color .15s;display:flex}.db-replay-close-btn:hover{color:#b81e25;background:#fde8e8}.db-replay-channel-tabs{scrollbar-width:none;background:#fafaf9;border-bottom:1px solid #f0ede8;flex-shrink:0;gap:8px;padding:16px 28px;display:flex;overflow-x:auto}.db-replay-channel-tabs::-webkit-scrollbar{display:none}.db-replay-ch-tab{color:#7c7365;cursor:pointer;white-space:nowrap;font-size:11px;font-weight:600;font-family:var(--sans,sans-serif);background:#fff;border:1.5px solid #e6dfd5;border-radius:20px;padding:6px 14px;transition:all .18s}.db-replay-ch-tab:hover{color:#1a1410;border-color:#9ca3af}.db-replay-ch-tab--active{color:#6366f1;background:#6366f114;border-color:#6366f1;font-weight:700}.db-replay-stats-row{background:#fff;border-bottom:1px solid #f0ede8;flex-shrink:0;gap:12px;padding:14px 28px;display:flex}.db-replay-stat-chip{background:#f8f7f4;border:1px solid #ece9e3;border-radius:10px;flex-direction:column;flex:1;align-items:center;gap:2px;padding:10px 18px;display:flex}.db-replay-stat-num{color:#1a1410;font-size:1.4rem;font-weight:700;line-height:1}.db-replay-stat-lbl{font-family:var(--mono,monospace);color:#9c9284;text-transform:uppercase;letter-spacing:.08em;font-size:9px;font-weight:700}.db-replay-timeline{scrollbar-width:thin;scrollbar-color:#e6dfd5 transparent;flex-direction:column;flex:1;gap:0;padding:20px 28px 32px;display:flex;overflow-y:auto}.db-replay-timeline::-webkit-scrollbar{width:5px}.db-replay-timeline::-webkit-scrollbar-track{background:0 0}.db-replay-timeline::-webkit-scrollbar-thumb{background:#e6dfd5;border-radius:10px}.db-replay-event{gap:16px;display:flex;position:relative}.db-replay-connector{flex-direction:column;flex-shrink:0;align-items:center;width:14px;padding-top:4px;display:flex}.db-replay-dot{z-index:1;border-radius:50%;flex-shrink:0;width:10px;height:10px}.db-replay-line{border-radius:2px;flex:1;width:2px;min-height:20px;margin-top:4px}.db-replay-event-body{background:#fafaf9;border:1px solid #f0ede8;border-radius:10px;flex:1;min-width:0;margin-bottom:10px;padding:12px 16px;transition:box-shadow .15s}.db-replay-event-body:hover{box-shadow:0 2px 10px #1a14100f}.db-replay-event-header{justify-content:space-between;align-items:flex-start;gap:8px;margin-bottom:6px;display:flex}.db-replay-event-top{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.db-replay-event-type{font-family:var(--mono,monospace);color:#2e261f;letter-spacing:.04em;font-size:11px;font-weight:700}.db-replay-ch-badge{font-size:9px;font-weight:700;font-family:var(--mono,monospace);letter-spacing:.04em;white-space:nowrap;border-radius:4px;padding:2px 8px}.db-replay-event-time{font-family:var(--mono,monospace);color:#9c9284;white-space:nowrap;flex-shrink:0;font-size:10px}.db-replay-payload-details{margin-top:6px}.db-replay-payload-summary{font-family:var(--mono,monospace);color:#6366f1;cursor:pointer;-webkit-user-select:none;user-select:none;letter-spacing:.06em;text-transform:uppercase;outline:none;font-size:10px;font-weight:700;list-style:none}.db-replay-payload-summary::-webkit-details-marker{display:none}.db-replay-payload-summary:before{content:"▶ ";font-size:8px;transition:transform .15s;display:inline-block}details[open] .db-replay-payload-summary:before{transform:rotate(90deg)}.db-replay-payload-pre{font-family:var(--mono,monospace);color:#3a3330;white-space:pre;scrollbar-width:thin;background:#f0ede8;border-radius:6px;max-height:200px;margin-top:8px;padding:10px 12px;font-size:10px;line-height:1.6;overflow:auto}.db-replay-empty{color:#9c9284;text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:12px;padding:60px 0;font-size:.9rem;font-weight:500;display:flex}